Professional Experience

Change Manager • Semperit • Vienna, Austria

9/2024-Present

Conduct thorough impact assessments to understand effect of changes on processes, systems, 
and people.  Adjust and streamline processes. Track implementation progress, establish KPIs to measure the success of change initiatives. Identify missing skill sets and develop training and enablement plan. 

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Global Change Manager • Valtech • remote

12/2022-8/2024

Manage internal changes across the organization.  Improve efficiency and scale to achieve goals.  Focus on continuous improvement, transition management, employee engagement and training, sustaining and reinforcing changes.

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Agile Coach • Erste Digital • Vienna, Austria                 

3/2020-11/2022

Coach teams and individuals in Scrum and Kanban.  Help with Obeya setup and visualization for One HR.  Workshop creation and facilitation.  Introduce metrics to assist teams in identifying areas for improvement.  Beer and Grease discussions.  Member of EGILE and the Agile Hub.    

Agile Coach and Pace Innovation Coach • ING DiBa • Vienna, Austria

8/2019-2/2020

Obeya set up and visualization.  Strong focus on customer-oriented solutions.  Identify organizational strengths and potential.  Proactively initiate improvement. 

Agile Coach/Scrum Master  • Hutchison Drei • Vienna, Austria

8/2018-8/2019

Conducted training sessions for stakeholders focusing on the Agile Manifesto, Principles, Scrum and writing user stories.  Focused on continuous improvement through innovative inspect and adapt activities.  Regular contributor to internal Scrum blog.

Agile Coach • various startup companies • Vienna, Austria

9/2017 - 7/2018

Establish culture of adaptability, trust, openness, collaboration, team empowerment, and commitment.  Introduce meaningful metrics.

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Scrum Master • Optum Technologies / United Health Group • Hartford, CT, USA

1/2016-8/2017

Accountable for successful deliveries of the OH Dental Facets application projects using both Waterfall and Agile methodologies.  Facilitated sprint planning, daily scrums, reviews, and retrospectives.

Project Coordinator-Investor Relations • SS&C Technologies • Windsor, CT, USA                                      

2/2013-7/2015                                          

Delivered over 75 successful proprietary software upgrades including automation of manual reports, validation of investor data to fund accounting data, and a new automated system for processing investor transactions. Leveraged technical, business, and financial acumen to communicate effectively with stakeholders and their teams.

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Special Projects Manager • AdviceOne LLC • Glastonbury, CT, USA

2/2011 - 10/2012

Implemented new program to prepare client asset plans and tactical solutions for financial advisors, which saved time and improved efficiency and accuracy.

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Owner • Better Built Basements • Berlin, CT, USA                                                                         

10/2008-7/2011                               

Successfully coordinated the completion of over 150 home remodeling projects.  Developed and implemented business and marketing plan, sales and advertising approach, referral, and customer appreciation program.

Assistant Project Manager • Custom Basements of CT, LLC • Glastonbury, CT, USA                                          

1/2008-10/2008

Coordinated the completion of more than 100 remodeling projects including permits, construction, inspections, and final sign off.  Streamlined change request process.

Director of Marketing and Research • Reservoir Financial, LLC • Mansfield, CT, USA                                   

6/2007-1/2008

Designed and instituted client appreciation, acquisition, and retention programs.

Director of Client Relations • Wealth Management Group of NA, LLC • Farmington, CT, USA

8/2006-5/2007

Devised a system to develop, track, and achieve the company’s annual goals.  Overhauled entire marketing strategy to drive new business. 

Business Systems Analyst IV • Union Bank of California • San Diego, CA, USA                                          

4/1999-10/2005

Managed over 50 upgrades for two proprietary software programs.  Acted as a liaison between business unit and branches.